Terms and conditions

Privacy Statement

We at Vellone respect your privacy, and understand the concern you, our customers, may have about how your information is used. We value your trust, and take great care in responsibly handling and protecting your data. The following discloses our information gathering and dissemination practices for this website: www.Vellone.com. By visiting this website, you accept the practices described in this Privacy Statement.

How We Gather Personal Customer Data

Vellone is the sole owner of the information collected on this website. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. The information that customers share enables us to provide a more valuable shopping experience through personalization and performance monitoring. Vellone collects information from our users at several different points on our website.

How We Use This Data

Information we collect online may be used to provide you access to certain parts of the website, to enable you to purchase products from our site, to allow us to fulfill any orders or supply any information you have requested, to collect payment from you as appropriate, to contact you regarding any financial transactions or information requests, to customize your personal online shopping experience, to analyze our performance so we can improve our service level, and to produce aggregate data (that does not include personally identifiable information) for analysis.

How We Protect Your Security

This website takes every precaution to protect our users’ information. When users submit sensitive information via the website, the information is protected both online and offline.

Our site has obtained a digital certificate, and has been identified as a “Secure Site”. When our registration/order form asks users to enter sensitive information (such as your credit/debit card number), we encrypt that data and protect the transmission of that information by using the most advanced form of Secure Sockets Layer (SSL) software.

Shipping & Returns

Congratulations for choosing Vellone as your shopping reference. You will find everything you need to interconnect your multimedia systems.

Shipping methods
The merchandise is sent with Canada Post and delivery is expected within 10 to 12 days after shipping. Shipping and handling is automatically added to your bill and is calculated by the weight of the package and the shipping method.

The shipping takes place within 5 work days following reception of order. If the ordered merchandise is not available, Vellone will immediately inform the customer.

International Shipping
Merchandise can be shipped abroad. Shipping prices will be calculated based on the laws of the country in which the parcel is shipped.

Every order is shipped the day following payment confirmation by cheque or MasterCard.

In the eventuality that the parcel is damaged upon delivery, the customer must immediately inform Cables Extra.

Information required
Once the order is confirmed, the customer must send all necessary information for payment methods (cheque or MasterCard).

Vellone guaranties the quality of its product. Vellone will assume the shipping of the replaced product only after receiving the damaged copy at the customer’s expense.


Return of Goods Policy.

Return of goods for repair, warranty claims, credit or any other reason will not be accepted without a RETURN MATERIAL AUTHORIZATION (RMA) number. Such number can be obtained from the Vellone Communication Service Team upon request, provided that all of the necessary information is available regarding the proposed return. Defective goods will be repaired, at no additional charge.


A minimum 35% restocking charge applies to all non-defective products returned for credit within the first 30 days after purchase. Thereafter, a larger restocking charge will be applied based upon the date of original shipment. Products will not be accepted for return 120 days after their original ship date. Vellone Communication additionally reserves the right to impose a repackaging charge when products are returned damaged and cannot be directly resold. Furthermore, any product specially produced or not normally carried in inventory will not be accepted for return under any circumstances. Also, any obsolete products will not be accepted for return under any circumstances. All items to be returned must be sent back to us via pre-paid freight, with the RETURN MATERIAL AUTHORIZATION (RMA) number clearly marked on the carton and noted on the packing slip. No freight collect shipments will be accepted.


If a customer orders the wrong product by mistake, it may be returned with a reduced restocking charge of 20% if ALL of the following conditions are met; the incorrectly ordered products are returned within 30 days of shipment, the customer must pay freight to return the product, the product must be received in the original packaging and in new condition, the customer must immediately place a replacement order of equal or greater value than that of the order being returned. If and only if all of these conditions are met, at the discretion of Vellone Communication, may a customer receive the reduced 20% restocking charge.


It is the purchaser’s responsibility to provide adequate packaging to protect the product being returned. Vellone Communication reserves the right to accept or reject the returned product subject to an inspection upon receipt. Products that are returned severely damaged may be rejected and therefore will not qualify for any type of return credit. The following chart defines the minimum restocking charge that will be applied for goods accepted for return by Vellone Communication. It does not include any additional charges that may apply for damaged products or those needing rework.